Hiring BE, B.Tech and MCA Freshers as Support Engineer In Ericsson Comp

Company Name: Ericsson

Qualification: BE/B.Tech , MCA

Experience: Freshers

Location: Chennai

Job Role: Support Engineer

Job Description:
The Support Engineer is responsible for handling problems that have been reported by customers or other Ericsson support organizations.
 
Responsibilities and Tasks:

• Customer Issue handling
• Handling of proactive support
• Software Update Management (SUM) handling
• Knowledge Management Tool (KCS) Coaching
• Remote Service Gateway (RSG) Coaching

• Core Competences
• Database & Unix - Working experience 
• Negotiation & Argumentation skills
• Administrative skills
• Planning & Organizing skills
• Problem solving & strategic thinking
• Presentation & communication skill
• Software support 
• Network level competence