Xerox Corporation hiring Tech Helpdesk Jr. Analyst at bangalore

Thursday, February 28, 2013

kutty

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Company: Xerox Corporation

Eligibility: Graduates

Experience: Freshers

Location: Bangalore

Job Role: Tech Helpdesk Jr. Analyst

Job Summary :

• May perform one or more of the following:Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution
• Applies understanding and knowledge of information systems products and services to assist users
• Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems
• Coordinates referrals to appropriate technical, professional, or service personnel
• Receives and prioritizes issues and forwards using appropriate escalation procedures
• Provides functional or task leadership
• Coordinates special projects and system upgrades
• Briefs customers and/or management on the status of resolution efforts
• Serves as a technical advisor to users with complex systems issues by resolving or conferring with technical personnel
• Recommends system or process improvements, including procedures, training, and enhanced documentation
• All other duties as assignedLearns to use professional concepts.
• Applies company policies and procedures to resolve routine issues.
• Works on problems of limited scope.
• Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
• Builds stable working relationships internally.
• Normally receives detailed instructions on all work.
• Typically requires no previous professional experience. 

 Apply: click here