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Thursday, February 28, 2013


Xerox Corporation hiring Tech Helpdesk Jr. Analyst at bangalore

  • Thursday, February 28, 2013
  • kutty
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    Company: Xerox Corporation

    Eligibility: Graduates

    Experience: Freshers

    Location: Bangalore

    Job Role: Tech Helpdesk Jr. Analyst

    Job Summary :

    • May perform one or more of the following:Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution
    • Applies understanding and knowledge of information systems products and services to assist users
    • Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems
    • Coordinates referrals to appropriate technical, professional, or service personnel
    • Receives and prioritizes issues and forwards using appropriate escalation procedures
    • Provides functional or task leadership
    • Coordinates special projects and system upgrades
    • Briefs customers and/or management on the status of resolution efforts
    • Serves as a technical advisor to users with complex systems issues by resolving or conferring with technical personnel
    • Recommends system or process improvements, including procedures, training, and enhanced documentation
    • All other duties as assignedLearns to use professional concepts.
    • Applies company policies and procedures to resolve routine issues.
    • Works on problems of limited scope.
    • Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
    • Builds stable working relationships internally.
    • Normally receives detailed instructions on all work.
    • Typically requires no previous professional experience. 
     Apply: click here

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