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Saturday, December 29, 2012

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Jobs as - International Senior Process Associate

  • Saturday, December 29, 2012
  • prakash chalumuri
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  • Designation:        International Senior Process Associate

    Job Description : Taking calls

                                 Comprehend customers queries / Complains / Comments
                               
                                 Display empathy/ understanding of the issue/ concern towards customer
             
                                 Provide quick an effective resolution to the customer queries

                                 Handling multiple tasks simultaneously

                                 Has a pleasant attitude

                                Wants to delight customers, above and beyond call of duty

                                Has a knowledge of customer needs

                                Is able to communicate clearly, both written and in speech

                               Talks in a way the customer can understand

                               Is able to handle complaints, even irate customers

                               Works accurately and with eye for details

    Desired Profile:

                                Good Customer handling skills.
                                Flexible to work in nightshifts/Any work location in Hyd.
                                Ability to reach targets
                                Confident and excellent communication ability

    Experience :              0 - 3 Years
    Industry Type:           BPO / Call Centre / ITES
    Role :                          Associate/Senior Associate -(NonTechnical)
    Functional Area:        ITES, BPO, KPO, LPO, Customer Service, Operations
    Education:                  UG - B.Sc - Any Specialization, B.Com - Commerce, B.A - Any Specialization, B.B.A - Management
    PG - Any Postgraduate
    DOCTORATE :         Doctorate Not Required
    Location :                    Hyderabad / Secunderabad
    Keywords:                   International Voice, International Voice Associate, Voice Associate, Customers Queries, Automated Information Systems

    Contact: saikiran
    GENPACT
    Rahul Khanna (3FB-B4) 14-45 IDA Uppal, Opp NGRI
    Habsiguda
    HYDERABAD,Andhra Pradesh,India 500001
    Telephone :    9581488155,9985500142
    Email :             saikiran.c@genpact.com
    Website :         http://www.genpact.com

    For Apply : click here

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