Jobs as - International Senior Process Associate

Saturday, December 29, 2012

prakash chalumuri

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Designation:        International Senior Process Associate

Job Description : Taking calls

                             Comprehend customers queries / Complains / Comments
                           
                             Display empathy/ understanding of the issue/ concern towards customer
         
                             Provide quick an effective resolution to the customer queries

                             Handling multiple tasks simultaneously

                             Has a pleasant attitude

                            Wants to delight customers, above and beyond call of duty

                            Has a knowledge of customer needs

                            Is able to communicate clearly, both written and in speech

                           Talks in a way the customer can understand

                           Is able to handle complaints, even irate customers

                           Works accurately and with eye for details

Desired Profile:

                            Good Customer handling skills.
                            Flexible to work in nightshifts/Any work location in Hyd.
                            Ability to reach targets
                            Confident and excellent communication ability

Experience :              0 - 3 Years
Industry Type:           BPO / Call Centre / ITES
Role :                          Associate/Senior Associate -(NonTechnical)
Functional Area:        ITES, BPO, KPO, LPO, Customer Service, Operations
Education:                  UG - B.Sc - Any Specialization, B.Com - Commerce, B.A - Any Specialization, B.B.A - Management
PG - Any Postgraduate
DOCTORATE :         Doctorate Not Required
Location :                    Hyderabad / Secunderabad
Keywords:                   International Voice, International Voice Associate, Voice Associate, Customers Queries, Automated Information Systems

Contact: saikiran
GENPACT
Rahul Khanna (3FB-B4) 14-45 IDA Uppal, Opp NGRI
Habsiguda
HYDERABAD,Andhra Pradesh,India 500001
Telephone :    9581488155,9985500142
Email :             saikiran.c@genpact.com
Website :         http://www.genpact.com

For Apply : click here